[make] an exception

to treat a specific case differently from the usual rule or practice

The teacher decided to make an exception and allow the student to submit the assignment a day late due to unforeseen circumstances.
The manager decided to make an exception and allow late submissions for the assignment.
Although the policy is strict, they made an exception for medical emergencies.
We don't usually accept returns without a receipt, but I can make an exception this time.
The company policy prohibits remote work, but they made an exception for employees with special needs.